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| Taxi Dispatch System |
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Unicorn offers two modes of taxi dispatch, automatic and manual. Whilst you can entirely rely on the automatic taxi dispatch, the manual method puts you
in the full control of the system. For best of the both worlds, you may choose to use a combination of the two modes.
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Automatic Taxi Dispatch |
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Unicorn features an Intelligent Taxi Dispatch Engine that uses a set of policies including the driver's distance
from the pick-up location to assign the taxi booking to the most appropriate driver. Whilst distance from the location
is important, the dispatch engine also measures driver's past and future workload, fairness and a range of
other set policies when allocating the taxi bookings to drivers. The system automatically inform the drivers of changes
or cancellations and in case of driver's difficulty return the taxi booking to the queue for immediate re-allocation.
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Manual Taxi Dispatch |
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Whilst automatic taxi dispatch can take care of the whole operation, human intervention may be
desirable in special cases such as taxi bookings that no driver is willing to accept or when a controller
wishes to assign a taxi booking to a specific driver. The manual taxi dispatch takes advantage of a clean
graphic interface with maps showing the location of the pick up and closest drivers together
with the drivers availability. Alternatively you can select the driver from a list, regardless
of the location. Taxi Bookings can also be assigned at the time of the order entry.
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